Frequently Asked Questions

Please have the following available in case it’s required: 1) your bank account information, 2) your SSN, 3) a government-issued photo ID or passport, as well as 4) proof of residence address (bank statement or utility bill that is less than 6 months old).

Also, be prepared to provide basic financial details as well as employment information.

Generally, for non-entity, individual accounts, the account application is approved within 24 hours of StoneX (our FCM) receiving all the information and the account application being submitted.

MetroTrader is our recommended and default web/mobile platform. 

For clients who are already actively trading futures and are comfortable with their existing platform, we offer all the major 3rd party platforms, including but not limited to: Barchart, Bookmap, CQG, MotiveWave, Multicharts, QST, Quantower, Rithmic, SierraChart, T4, and TT. 

Please contact info@metrotrade.com with your specific request. 

For MetroTrader, you don’t need to worry about market data – level 1 data for CME group products is included. 

For bespoke solutions on other platforms, contact info@metrotrade.com to determine what market data charges will be incurred.

On MetroTrader we currently offer all CME Group futures products, including but not limited to: 

• Full size and micro equity indices
• Full size and micro cryptocurrencies
• Full size and micro treasuries
• Full size and micro currencies/fx
• Full size and micro energies 
• Full size and micro metals
• Full size and micro agricultural products

For bespoke solutions, please reach out to info@metrotrade.com for your specific request. We offer access to a wide variety of exchanges and markets via our FCM partners.

MetroTrade’s full commission and fee schedule can be found here.

Our default commission rates are: 

• $1.09 for Full Size & E-mini contracts 
• $0.29 for E-mini Micro contracts

MetroTrade’s full commission and fee schedule can be found here.

We only charge fees for auto-liquidation: 

• $25 per contract for Full Size & E-mini contracts
• $15 per contract for E-mini Micro contracts

For MetroTrader customers, your money is kept in a segregated account at StoneX. 

For clients with bespoke clearing solutions, your money is kept in a segregated account at your FCM of choice. 

In futures, customer funds are required to be kept separate (segregated) from the FCM’s own funds. Please note a segregated account is not the same as a SIPC-insured account.  

Initially, the account opening application will include a section on linking your banking account. Please complete that section to ensure the ability to deposit funds.

Once you start trading, you can easily manage deposits and withdrawals through your MetroTrade account portal. Simply log in, navigate to the Deposit/Withdrawal Request page, and submit your request using the secure form provided.

Note that monetary transactions can only be sent back to the institution the original deposit originated from. If you change banks in the interim, please contact us before you intend to withdraw funds so the necessary documentation and connectivity can be put in place.

Please contact support@metrotrade.com for assistance.

Cash balance information is only transmitted to the portal periodically during the trading day. The FCM also has a holding period for ACH transactions. 

Please contact support@metrotrade.com for more information. 

OK, this isn’t a frequently asked question. But we hate when other companies bury this information and aren’t straight with you if you do want to close things out.

Just email support@metrotrade.com. 

Please note that an estimated amount may be withheld to cover any possible end-of-month charges. This amount will be communicated to you at the time of the request.